Privacy Policy

Effective Date: 01-10-2025

Medivantek Billing is committed to protecting the privacy and confidentiality of the personal and sensitive information we collect and handle in the course of providing our medical billing, credentialing, and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

1.1 Personal Information

We may collect personal information, including but not limited to:

1.2 Protected Health Information (PHI)

As part of providing medical billing services, we may handle PHI, including medical records, diagnoses, treatment information, and other data necessary for billing purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Protect and Manage Your Data

We implement a comprehensive approach to data protection and management to ensure the security of your information:

3.1 Data Security Measures

Encryption: All sensitive information, including Protected Health Information (PHI), is encrypted during transmission and at rest using industry-standard encryption protocols.

Access Control: Only authorized personnel with a need to know are granted access to sensitive data. Role-based access ensures minimal exposure to information.

Secure Servers: Our servers are hosted in secure data centers with physical security measures, firewalls, and intrusion detection systems.

Data Backup: We maintain regular backups of all critical data to ensure recoverability in case of hardware failure, data breaches, or other emergencies.

3.2 Employee Training

All employees undergo regular training on data privacy and security practices, including compliance with HIPAA and other relevant regulations.

3.3 Data Retention

We retain data only as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it is securely deleted or destroyed.

3.4 Third-Party Monitoring

We periodically audit and monitor third-party service providers to ensure they meet our stringent security and privacy standards.

4. Information Sharing and Disclosure

Your privacy is of utmost importance to us. We adhere to strict policies to ensure your personal information is handled responsibly and transparently. We do not sell, rent, or share any personal information, including SMS consent, to third parties or affiliates for marketing purposes.

Claims Processing with Insurance Companies

We may disclose necessary information to insurance companies to facilitate claims processing, verify coverage, or obtain approvals required to deliver the services you need.

Authorized Third-Party Service Providers

To provide our services efficiently, we may engage trusted third-party providers, such as payment processors, IT support teams, or other operational partners. These providers are contractually obligated to handle your information securely and solely for the purpose of performing their specific services.

Compliance with Legal and Regulatory Obligations

We may disclose your information to regulatory authorities or other governmental agencies when required to comply with applicable laws, regulations, subpoenas, or legal processes.

5. Your Rights

As a healthcare provider or patient, you have the following rights:

To exercise these rights, please contact us at 205-974-6607.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience. Cookies are small text files stored on your device that help us analyze website traffic and improve functionality. You can manage or disable cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on our website with the revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Medivantek Billing

Email: info@medivantek.com

Phone: +1-339-204-4564

Terms and Conditions

1. Introduction

This Terms of Service Agreement governs your access to and use of Medivantek Billing and its associated services, including, but not limited to, SMS communications related to medical billing, payment reminders, and related notifications. By accessing or using the Website or its services, you agree to be bound by this Agreement. If you do not agree to these terms, you must not use the Website or its services.

We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS or marketing purposes.

2. Scope of Services

Medivantek Billing provides medical billing services and may deliver communications via electronic means, including SMS messages. This Agreement applies to all interactions with the Website and its services, whether as a registered user, guest, or recipient of SMS messages.

3. SMS Messaging Terms

3.1 Types of Messages

By opting in to receive SMS messages, you agree to receive text messages related to billing alerts, payment confirmations, appointment reminders, or other service-related notifications.

3.2 Messaging Frequency

Messages may be sent periodically based on the nature of your interaction with our services. The typical cadence is up to 5 messages per week. However, frequency may vary depending on your usage of our services.

3.3 Fees and Charges

Messages and data rates may apply. Your mobile carrier may charge fees for text messages, including, but not limited to, SMS delivery, message retrieval, or additional data usage. By opting in, you acknowledge that you are responsible for any such charges incurred.

3.4 Opt-In Procedure

To receive SMS messages, users must explicitly consent by opting in. This may include checking a designated consent box, entering a verification code, or replying to an SMS with a specified keyword.

3.5 Opt-Out Procedure

Users may opt out of receiving SMS messages at any time by replying “STOP” to any message received or by contacting our customer support team at 205-974-6607. Upon opting out, users will no longer receive SMS communications but may continue to receive email or other non-SMS notifications as permitted under this Agreement.

3.6 Data Handling and Privacy

All data collected through SMS interactions will be handled in accordance with our Privacy Policy, accessible at https://medivantek.com/privacy-policy/.

4. Privacy Policy Link

We are committed to protecting your privacy. SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstances.

For assistance, text HELP or visit our website at https://medivantek.com/.

Visit https://medivantek.com/privacy-policy/ for privacy policy and https://medivantek.com/terms-and-conditions/ for Terms of Service.

5. Prohibited Activities

Users agree not to use the Website or its services for any unlawful, fraudulent, or unauthorized purposes, including, but not limited to:

6. Limitation of Liability

To the maximum extent permitted by law, Medivantek Billing shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or related to the use or inability to use the Website or its services, including SMS messaging. Users are solely responsible for ensuring compliance with their carrier’s terms and conditions.

7. Modifications to the Terms

Medivantek Billing reserves the right to modify this Agreement at any time. Changes will be effective upon posting to the Website with the updated “Effective Date: 01-10-2024.” Continued use of the Website or its services after any modifications constitutes your acceptance of the revised terms.

8. Contact Information

For inquiries or support related to this Agreement or our services, please contact us:

Email: info@medivantek.com

Phone: +1-339-204-4564